Refund policy

(a) You may initiate the return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for the return of such a Product subject to the terms of this Policy. www.primestore.co.in and Prime will not process returns if you have placed the order for a wrong product model, color, or incorrect Product.

(b) If you have received any Product which is eligible for return in terms of this Policy, we suggest you immediately register a request in this regard on www.primestore.co.in and Prime. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages, or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective product received and/or allow our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, www.primestore.co.in and Prime may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

(c) Please be informed that when you opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 7 (Seven) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by www.primestore.co.in and Primeare fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the www.primestore.co.in and Prime is eligible for a Wallet refund, as may be chosen by you. You acknowledge that after the initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider's terms and conditions.

(d) Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. We do not make any cash refunds.

(e) The amount claimed as a refund will be refunded to you within 15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.